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Senior IT Process Analyst

Ensono Technologies·Pune

Pay not stated4–7 yrsFull-time
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About the role

The IT Process Engineer is accountable for providing the delivery of the one or more IT Service Management disciplines as defined in ITIL Version 3. As an internal consultant and subject matter expert for the process/es they are responsible and accountable for process delivery, documentation, performance, control and improvement.

What you'll do

  • Fully functional and self-directed
  • High complexity assignments- owner
  • Moderate complexity assignments - owner (1 or >)
  • Low complexity assignments - provide oversight/review
  • Regularly lead self and others and/or established as Product SME and/or established as specailist

What you need

  • 4–7 years in operations
  • ITIL
  • Reporting
  • Documentation
  • Process improvement
  • Any graduate

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