Senior IT Support Engineer

About the role

We are seeking a Senior IT Support Engineer (P3) to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas.

What you'll do

• Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments
• Administer and optimize management platforms, including Google Workspace,Okta, Jira Jamf Pro, and Microsoft Intune
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions
• Partner closely with the Information Security team to enforce endpoint compliance, patch management, identity security, and audit readiness across all devices
• Design, build, and maintain automation scripts (Bash, PowerShell, or Python) to streamline repetitive onboarding, offboarding, and IT operations tasks

What you need

• 7–13 yrs of experience
• Troubleshooting
• Windows
• Intune
• Networking
• ITIL
• TCP/IP
• Any graduate

Good to have

• IAM
• JIRA
• SOP writing
• EDR
• Bash
• PowerShell