Senior Lead Associate - ITSM Change Management

About the role

Based in Pune, this senior practitioner will work closely with the Senior Change Manager / Process Owner, applying established policy, decision rights, risk models and governance standards while managing change assessment, scheduling, CAB activity, control evidence and operational reporting.

What you'll do

• Execute the global Change Enablement process in accordance with the policy, controls, RACI and standards set by the Senior Change Manager / Process Owner
• Review Standard, Normal and Emergency change records for completeness, appropriate categorization, risk and business-impact assessment
• Coordinate and facilitate CAB, change review and emergency authorization activities for the assigned APAC, UK and NAM windows; prepare agendas
• Manage the change calendar for the assigned scope, identify collisions, dependencies, blackout or critical business periods, and engage release, deployment
• Apply defined authorization pathways and segregation-of-duties controls; escalate high-risk, unusual

What you need

• 0–10 yrs of experience
• Change management
• ServiceNow
• ITIL
• Any graduate

Good to have

• Agile