Senior Managed Services Consultant

About the role

Senior Managed Services Consultant at ITRS. We also work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product.

What you'll do

• We also work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product
• We respond to client queries on how to use the product, requests to make changes and configuration requests where the client requires
• Also, we perform project work which includes upgrading and enhancing the client’s Geneos environment
• We also work with our on-site team members who are based in Singapore and Mumbai working onsite our client premises
• Perform root cause analysis using problem analysis methodology to assess and diagnose underlying causes of recurring Incidents

What you need

• 6–11 yrs of experience
• Business analysis
• SQL
• Linux
• Process improvement
• Project management
• Windows Server
• Any graduate

Good to have

• Bash
• Perl
• Python
• PowerShell
• ServiceNow
• Ansible