Senior Manager Billing & Revenue Management SME (Oracle BRM) - PuneVOIS

Vodafone (VOIS)·Pune

Pay not stated10–18 yrsFull-time

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About the role

Weareseeking an experienced Billing and Revenue Management Subject Matter Expert to provide end-to-end operational ownershipoftelecom billing services. This role is responsible for ensuring the availability, performance, resilience and supportability of billing platforms, while leading critical incident recovery, service transitions, automation initiatives and continual service improvements.

What you'll do

Own the operational health, availability, performance, resilience and supportability of billing services
Act as the senior technical escalation point for complex billing, rating, invoicing, payment, adjustment, discount and collections-related issues
Lead P1 and P2 incident recovery processes, coordinating cross-functional troubleshooting and communicating business impact effectively
Drive root cause analysis, corrective actions, known-error management and recurring defect elimination
Ensure compliance with SLA and KPI targets across Incident, Problem, Change, Service Request and operational risk processes