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Senior Manager Business Operations

SITA·Delhi

Pay not statedSenior levelFull-time
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About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

  • Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
  • Lead strategic roadmaps to align business goals with transformation initiatives
  • Identify and integrate new technologies to improve efficiency, competitiveness, and service quality in CSO and PFS operations
  • Implement operational improvements, best practices, and change management strategies to enhance team efficiency and standardization
  • Oversee transformation project budgets, identifying opportunities for cost optimization and value maximization

What you need

  • Data analysis
  • ServiceNow
  • ITIL
  • Problem solving
  • Reporting
  • Customer success
  • BBA or MBA

Good to have

  • Demand planning

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