Senior Manager – CRM, Field Experience Engineering Lead

About the role

We are looking for a senior technology leader to head Field Experience Engineering for the Global Sales Systems & Capabilities team within CBIT (Commercial Business Insights & Technology) in Hyderabad.

What you'll do

• Field Experience & Platform Ownership
• Own the field experience on Veeva Vault CRM and adjacent capabilities (Align, Network, Events etc.), so the field sees one coherent, reliable and intuitive toolset
• Define and execute the Field Enablement roadmap on Vault CRM: govern configuration and customisation standards, prioritise capability releases with the business
• Act as the techno-functional authority for field capability, translating commercial and field-sales needs into scalable, compliant solution designs
• New Ways of Working & Emerging Capability

What you need

• 10–18 yrs of experience
• CRM
• Salesforce
• LLMs
• CI/CD
• Agile
• Java
• B.Tech or B.E. or B.Sc or BCA

Good to have

• JavaScript
• JIRA
• AWS
• Test automation
• Data privacy
• Vue.js