Senior Manager - Customer Service - Supply Chain Projects

About the role

Supply Chain Transformation Projects Lead end-to-end technology and transformation projects across Planning, Logistics, and Customer Service. Digital Planning & Technology Enablement Support the implementation, enhancement, and optimization of Supply Chain Planning platforms such as o9, Kinaxis, SAP IBP, Anaplan, or similar tools.

What you'll do

• Identify business pain points and translate them into scalable technology and automation solutions
• Drive multiple cross-functional initiatives simultaneously, ensuring delivery within scope, timelines, and expected business outcomes
• Develop business cases, implementation roadmaps, and value realization plans for transformation initiatives
• Collaborate with business users to improve planning processes, system capabilities, and user adoption
• Recommend and implement digital solutions that enhance planning accuracy, operational efficiency, and customer service

What you need

• Supply chain
• Customer service
• SAP
• Logistics
• Vendor management
• LLMs
• Any graduate

Good to have

• Data analysis
• ERP
• Power BI
• SQL
• Python
• Machine learning