Senior Manager, Data Science

About the role

The Intuit Customer Success (ICS) Data Science & Analytics team is seeking a Manager 2, Data Science to lead product analytics for the platform that connects customers with our experts: how customers are routed and matched to the right expert, and how the knowledge and AI-powered tools experts use shape the outcome.

What you'll do

• Own the product analytics framework for the expert platform (event taxonomy, instrumentation requirements, adoption and funnel measurement)
• Define the outcome metrics that make matching and tooling decisions comparable: time to connect, first-contact resolution, transfer and re-contact rate, satisfaction
• Size initiatives before they are built; turning product problem statements into measurable impact estimates from behavioral data
• Design and run the experimentation program, including the designs this domain requires: switchback, cluster-randomized
• Apply causal inference (difference-in-differences, propensity score, synthetic control, instrumental variables) to isolate product impact from shifts in demand mix

What you need

• 7–13 yrs of experience
• SQL
• Python
• LLMs
• Instrumentation
• Roadmapping
• Customer success
• Any graduate

Good to have

• Compensation and benefits