Senior Manager, Engineering

About the role

We are seeking a senior, hands-on Service Delivery Manager to own the "run" end to end across all of Media Measurement, including Recombine. This is an analysis-grade leadership role: you own the run specifications — not the build — and carry everything that keeps services running, so delivery teams no longer carry the night.

What you'll do

• Own incident management end to end, from detection to closure: one named owner per incident, a defined communications protocol (who informs whom, and when)
• Establish and maintain BCP / DR for every platform: documented, tested, with known RPO / RTO, and audit-ready for client and JIC audits (Risk Connect)
• Define and publish SLAs for every service, assuming SLA ownership unless otherwise agreed for special situations
• Implement an on-call model in every team so odd-hour fixes no longer depend on goodwill
• Serve as the single point of contact per service for stakeholders, removing the need for org-chart knowledge to get answers

What you need

• Any graduate