Senior Manager - Enterprise Computing

About the role

The person will be responsible for managing and ensuring smooth IT operations across the assigned zone/region. The role will oversee end-user support, service desk operations, access management, stakeholder engagement, incident escalation handling, governance, and operational excellence to ensure high availability and business continuity of IT services

What you'll do

• Responsible for managing and ensuring smooth IT operations across the assigned zone/region
• Manage end-to-end IT operations across the assigned zone/region
• Ensure uptime, stability, and performance of IT infrastructure, applications, networks, and end-user computing
• Drive operational efficiency and adherence to IT policies, standards, and SLAs
• Coordinate with central IT teams, vendors, and local business units for seamless operations

What you need

• 10–15 yrs of experience
• Reporting
• ITIL
• Compliance
• Audit
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA or MBA