Senior Manager - Enterprise Fraud Operations

About the role

Impact to Scale - Be part of a team that take decisions which will directly influence the safety of customers and bank which will give a chance to see real impact at scale. Advanced tools & Innovation driven culture – get hands on experience with industry leading fraud detection platforms machine learning models and real time analytics.

What you'll do

• Deploy staffing strategies based on available resources and overall inventory
• Supports First Citizens Bank first line of defense initiatives through team(s) adherence to company policies and procedures
• Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements
• Draft and maintain clear, effective procedural requirements
• Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete

What you need

• 12–15 yrs of experience
• Compliance
• Performance management
• Machine learning
• Risk management
• Any graduate

Good to have

• CRM
• PowerPoint