Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)

About the role

The Customer Excellence Group (CEG) - Expert Services team is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise.

What you'll do

• Provide strategic and technical leadership to customers, partners, and internal teams, and serve as the focal point for delivery matters and escalations
• Contribute to billable work (20% utilisation target), with active solution governance and hands-on guidance in complex projects
• Drive a culture of collaboration, knowledge sharing, and continuous learning across the team and wider organisation
• Shape service offerings and best practice implementation methodology in partnership with Product, Sales and Enablement team
• Resolve on delivery challenges encountered to protect timeline, budget and ensure customer satisfaction

What you need

• 10–18 yrs of experience
• ServiceNow
• Agile
• Go-to-market
• CMA