Senior Manager, Incident & Change Management (ITIL Expertise + Experience in Network, Infra, Data Centre & Application-Support is a Must)

About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

• Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
• Lead a global team of Incident and Change Managers responsible for protecting service continuity, governing operational change
• Combine advanced, hands-on ITIL expertise with strong operational leadership across network, infrastructure, data centre and application-support environments
• Drive continuous improvement and digitalization, strengthen customer outcomes, and build a high-performing team aligned with DCO priorities
• Act as the senior escalation point for high-severity incidents, coordinating technical, operational, and business teams to drive timely resolution

What you need

• 10–18 yrs of experience
• ITIL
• Change management
• Incident response
• Root cause analysis
• Operational risk
• B.Tech or B.E.