Senior Manager - Internal Control and Quality - Retail MFB - Internal Control & Quality - Mumbai - Lodha (I-Think Techno Campus) - MM

About the role

Responsible for checking process adherence in our microfinance branches by conducting structured and periodic investigation of respective allocated region Gathering field intelligence and customer insight from a team of quality assurance executives (3-4 for the region). Act as quality custodian across branches as allocated your respective region, by deep diving various reports, analytics and suggest corrective action to the business team

What you'll do

• Responsible for checking process adherence in our microfinance branches by conducting structured and periodic investigation of respective allocated region
• Act as quality custodian across branches as allocated your respective region, by deep diving various reports, analytics and suggest corrective action to the business team
• Ensure 100% quality compliance against the observations highlighted by quality team in a timebound manner
• Take disciplinary action against deviant behavior or deliberate attempt of process lapses
• Coordinate with corporate office to support the business function on issues related to reports, TAT, grievances and execution of projects

What you need

• Internal controls
• Compliance
• Any graduate