Senior Manager, IT Operations

About the role

Reporting to the Senior Director, Global IT Operations, this role is accountable for translating the global IT Operations strategy, service standards, and platform roadmaps into reliable, measurable, and scalable delivery from India.

What you'll do

• Build and scale the India IT delivery team by defining the local operating model, hiring and developing talent, establishing career paths and skills development
• Lead global delivery execution from India by establishing delivery cadence, capacity plans, priorities, service measures, operating reviews
• Translate global IT Operations standards and roadmaps into clear local plans, ownership, procedures, staffing models, and measurable delivery commitments
• Lead the India delivery capability supporting Microsoft Intune / Endpoint Manager and related endpoint technologies, including device enrollment, configuration profiles
• Ensure reliable Jira and Jira Service Management administration delivery, including workflows, permissions, service catalogs, automations, reporting, integrations

What you need

• 10–18 yrs of experience
• Intune
• Windows
• Office 365
• JIRA
• Performance management
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• PowerShell
• EDR