Senior Manager, Last Mile Operations, IN QC (Amazon Now)

About the role

You will be joining IN QC and SSD Last mile (LM) Operations team — the engine behind Amazon's fast delivery network in India. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world.

What you'll do

• Be responsible for driving Last mile capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines
• Lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence
• Collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement
• Build and lead a high-calibre team of senior operations managers — developing organisational capability, creating leadership depth
• Shape the LM operating model and cost architecture — defining channel mix, gearing norms

What you need

• 2–5 yrs of experience
• Last-mile delivery
• Any graduate