Senior Manager Managed Services

About the role

The Senior Manager Managed Services is a senior leadership role within Roboyo’s Managed Services (MS) organisation. Positioned above the Service Delivery Manager and Lead Engineer roles, this position provides cross‑engagement oversight, strategic leadership, and technical governance. You will ensure that multiple client engagements consistently achieve SLA targets, deliver high‑quality technical outcomes, and maintain strong financial performance.

What you'll do

• Lead the growth and development of a rapidly growing team of engineers and service delivery experts working 24x7 supporting customers around the world
• Lead a portfolio of managed services engagements, ensuring consistent SLA achievement, quality, and client satisfaction
• Act as the escalation point for complex issues across engagements
• Drive continuous improvement initiatives across delivery and engineering teams
• Participate in executive‑level client discussions, governance sessions, and strategic planning

What you need

• Communication
• Any graduate