Senior Manager, Operational Excellence & AI Operations

About the role

This leader owns operational excellence across Enterprise Systems & Employee Technology. That means the standards the estate runs on, one central view of how it performs — including every AI agent we run — and the accountability of each value stream and platform to its operational metrics, autonomy targets, ServiceNow adoption and productivity goals.

What you'll do

• Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE (Data Center &…
• Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes
• Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources
• Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization
• Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements

What you need

• 8–14 yrs of experience
• Reporting
• ServiceNow
• Incident response
• ISO 27001
• SOX
• Splunk
• Any graduate

Good to have

• Six Sigma
• LLMs
• ITIL
• Datadog