Senior Manager Operations

About the role

Senior Manager Operations at Datamark. Operational Management.

What you'll do

• Lead and manage daily BPO operations across both Voice and Non-Voice processes
• Develop, implement, and refine operational strategies that ensure high levels of efficiency, quality, and customer satisfaction
• Oversee execution of production plans and monitor team performance metrics to drive continuous improvement
• Handle high-level client escalations effectively and ensure issues are resolved promptly and professionally
• Lead, mentor, and develop a large workforce including managers and frontline employees (minimum 250 FTEs)

What you need

• 12–18 yrs of experience
• Reporting
• Excel
• Data entry
• Process improvement
• Data analysis
• Client relationship
• Any graduate

Good to have

• Internal controls
• Cross-selling