Senior Manager - PAS WKFA - National - CNS - PC - WORKFORCE ADVISORY - Hyderabad

About the role

Senior Manager-National-PAS WKFA-CNS - PC - WORKFORCE ADVISORY - Hyderabad National comprises of sector agnostic teams working across industries for a well rounded experience. At EY, People Consulting professionals help clients' in strategically aligning their people agenda with broader business goals.

What you'll do

• Lead and oversee day-to-day service delivery operations for the BOT-managed SSC
• Own operational performance, SLA achievement, KPI management, and customer experience outcomes
• Establish and maintain governance mechanisms supporting operational excellence
• Manage operational risks, issues, dependencies, and escalation processes
• Drive stabilization and maturity of services transitioned into the SSC

What you need

• 12–18 yrs of experience
• PowerPoint
• Stakeholder management
• Excel
• Process improvement
• Agile
• Data analysis
• BBA or B.Com or MBA or Class 10

Good to have

• Project management
• Six Sigma
• Change management
• ITIL
• Client relationship
• Performance management