Senior Manager- Quality Management

About the role

As we continue on our transformational journey toward 2030 growth, we seek an experienced and visionary leader to establish and lead our Quality Management function. The Senior Manager - Quality Management will design, develop, and implement a comprehensive quality assurance management framework for our service delivery operations.

What you'll do

• Design and implement a robust Quality Assurance (QA) management framework across all service portfolios
• Define quality standards, metrics, and measurement methodologies tailored to each service line
• Develop policies and best practices to enhance service delivery quality
• Establish and oversee quality control measures across portfolios, ensuring deliverables meet or exceed customer expectations
• Conduct regular audits and reviews to identify gaps and recommend corrective actions

What you need

• 12–22 yrs of experience
• Quality control
• Learning and development
• B.Tech or B.E. or BBA

Good to have

• RPA
• LLMs