Senior Manager - Regional Collections Manager, Collection Field East

About the role

Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines

What you'll do

• Ensure adequate legal interventions on the portfolio
• Ensure various critical segments as defined by business are reviewed and performance is driven on them
• Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
• Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
• Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers

What you need

• Collections
• Compliance
• Due diligence
• Sales
• Audit
• Any graduate