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Senior Manager - Service Design & Optimization Consultant (ITIL)

EPAM Systems·India

Pay not stated12–16 yrsFull-time
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About the role

We are seeking a Senior Manager - Service Design & Optimization Consultant (ITIL) to lead and evolve IT Service Management (ITSM) practices. This key role partners with clients and internal teams to design scalable operating models, drive service improvements, and ensure ITSM excellence across strategic portfolios.

What you'll do

  • Design target-state ITSM operating models, including processes, roles, governance, tooling, and reporting Define and oversee service catalogs, models

What you need

  • 12–16 yrs of experience
  • ITIL
  • MBA

Good to have

  • Process improvement
  • Agile
  • JIRA
  • ServiceNow

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