Senior Manager - Service Excellence, Transformation & Governance

About the role

The Senior Manager – Service Excellence & Transformation will be responsible for driving strategic operational excellence initiatives across the organization, ensuring successful execution of transformation programs, and delivering measurable business outcomes.

What you'll do

• Develop and execute service excellence and operational transformation strategies aligned with organizational objectives
• Identify opportunities to enhance operational efficiency, service quality, customer satisfaction, and business performance
• Lead and drive continuous improvement initiatives across functions
• Translate business goals into actionable transformation roadmaps and measurable outcomes
• Initiative Ownership & Governance

What you need

• 8–14 yrs of experience
• Stakeholder management
• Research
• Process improvement
• Project management
• Change management
• Problem solving
• BBA

Good to have

• Performance management