Senior Manager, Service Operations

About the role

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

What you'll do

• Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
• Reporting directly to the Director, Portfolio Service Operations - PAX, the role converts portfolio strategy and the Head of Service Operations Role Charter into…
• Operate across application, platform, infrastructure, operating system, tooling, network and airport endpoint layers
• Engage extensively with senior stakeholders across Portfolio Service Operations, Product, Technology & Engineering, SRE, Service Architecture, DCO, PFS/field services
• Build an inclusive, high-performance culture that values ownership, operational discipline, transparency, collaboration and continuous improvement

What you need

• 12–22 yrs of experience
• Reporting
• ITIL
• Documentation
• Operational risk
• Incident response
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Six Sigma
• Network security