Senior Manager-ServiceNow & Digital Assurance

About the role

You will turn ServiceNow, AI and automation into simpler processes, better user experiences and measurable business value for colleagues across Global IT, CMC, PS, NNI and IO. Your leadership gives colleagues technology they can rely on, so they can focus on work that reaches people living with serious chronic diseases.

What you'll do

• Defining and driving the strategy and roadmap for ServiceNow and Digital Assurance, aligned with enterprise and business priorities
• Leading, developing and inspiring high-performing teams, building future-ready capabilities across ServiceNow, AI, automation, Digital Assurance
• Driving adoption and value from ServiceNow through enterprise workflow transformation, standardisation, simplification, reuse and scalable digital capabilities
• Modernising Digital Assurance with risk-based assurance, quality and compliance by design, automated testing, reusable controls, continuous monitoring and audit readiness
• Shaping and accelerating the responsible adoption of generative AI, agentic AI and intelligent automation, with the right governance and human oversight

What you need

• 10–18 yrs of experience
• ServiceNow
• Budgeting
• Compliance
• ITIL
• Test automation
• Audit
• Any graduate

Good to have

• LLMs