Senior Manager - Vendor Management (Collections)

About the role

Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances No adverse observations in internal/external audits Technical Skills / Experience / Certifications

What you'll do

• Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio
• Execute collection strategy for the site, track performance and give inputs to PM
• Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
• Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues
• Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral

What you need

• Vendor management
• Collections
• Channel sales
• CRM
• Telecom
• Arbitration
• Any graduate