Deputy Manager - Security
Mahindra & Mahindra·Nagpur
- Can I apply
- Open to any education · 10–18 yrs
- Pay
- Pay not stated · 24/7
- Source
- From the company's careers page · 1 week ago
- How to apply
- On Mahindra & Mahindra's site: account needed, ~10–15 min
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About the role
The role involves troubleshooting issues, assisting customers, and collaborating with cross-functional teams to deliver high-quality technical support. Basic understanding of Cybersecurity concepts along with a relevant Cybersecurity certification & Any
What you'll do
- Support customers via chat, email, and phone to resolve technical issues
- Handle and track support ticketsto ensure timely resolution
- Troubleshoot cloud and product-related issues
- Meet SLA/SLO targets and maintain high customer satisfaction
- Use cloud tools for debugging and root cause analysis
What you need
- Open to freshers
- SIEM
- Splunk
- Incident response
- Root cause analysis
- B.Tech or B.E.
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