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Senior MS Engineer - Cloud

NTT Data·Mumbai

Pay not statedSenior levelFull-time
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About the role

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).

What you'll do

  • Play a critical role in ensuring our clients' cloud infrastructure runs smoothly
  • Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
  • Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
  • Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
  • Also be responsible for leading client escalations for operational issues, contributing to the change management process, and ensuring all changes have proper approvals

What you need

  • Linux
  • Windows Server
  • Ticketing tools
  • ServiceNow
  • B.Tech or B.E. or B.Sc or BCA

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