Senior Operational Trainer

About the role

This position is for a Trainer supporting the Optum Shared Services RCM business operations, to include Acute and Ambulatory Front End, Acute and Ambulatory Patient Financial Services- PFS.The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced.

What you'll do

• Conduct training for newly hired operational team members on core systems, processes, and applications
• Provide training on culture and values aligned with Our United Culture
• Deliver continuing education, up skill, and performance improvement training as necessary
• Participate in the instructional design and development process as necessary for large scale curriculum design projects
• Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement

What you need

• 3–6 yrs of experience
• Medical coding
• Root cause analysis
• Curriculum development
• Any graduate