Senior Operations Analyst

About the role

Drive measurable improvements in revenue cycle quality by leading end-to-end quality assurance, denial analysis, and process improvement initiatives . As a Senior Operations Analyst, you will leverage RCM expertise to identify root causes, reduce rework, and enhance accuracy across AR and denials workflows.

What you'll do

• Conduct end-to-end quality audits on AR calling and denial workflows to ensure adherence to SOPs and quality standards
• Analyze denial trends and quality defects to identify root causes (user, process, system)
• Drive corrective and preventive actions (CAPA) to reduce recurring errors and rework
• Establish and monitor quality metrics (accuracy, defect rate, rework, first-pass yield)
• Partner with Operations and BPO teams to improve process adherence and performance outcomes

What you need

• 4–6 yrs of experience
• SOP writing
• Process improvement
• Documentation
• Root cause analysis
• Any graduate