Senior Operations Manager, India

About the role

We are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations. You will own end-to-end India fulfillment , collections, outbound shipments and export documentation. This role bridges hands-on execution with team leadership, process rigor, and data-led decision making, and requires strong operational judgment and the ability to thrive in a fast-evolving, high-growth startup environment.

What you'll do

• OWN INDIA FULFILMENT, COLLECTIONS & SHIPMENT PERFORMANCE
• Take full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery
• Own the India shipping and collections teams end-to-end, including day-to-day execution and escalations
• Ensure India export processes customs documentation, duty drawback support, and carrier compliance are executed correctly and on time
• Manage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability

What you need

• 8–14 yrs of experience
• SQL
• Excel
• Reporting
• SOP writing
• Process improvement
• Import/export
• Any graduate

Good to have

• Tableau