Senior Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL

About the role

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is pivotal in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.

What you'll do

• Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL
• Collaborate with support teams to resolve complex tickets within agreed SLAs
• Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts
• Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens
• Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)

What you need

• SQL
• PostgreSQL
• SQL Server
• Root cause analysis
• Performance management
• Any graduate