Senior Oracle Administrator - PostgreMS SQL, MYMS SQL

About the role

The Sr Postgre Administrator plays a critical role in the Support & Operations team by providing advanced technical support for PostgreSQL environments. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to ensure high-quality service delivery and customer satisfaction.

What you'll do

• Provide Advanced Technical Support For Complex Postgresql Incidents By Analyzing Issues And Implementing Effective Troubleshooting Methodologies To Resolve Problems…
• Conduct Root Cause Analysis For Escalated Incidents, Ensuring Timely Resolution Of Technical And Security Issues While Adhering To Quality Standards And Company Policies
• Engage In Knowledge Base Management By Documenting Solutions And Updates, Facilitating Training Sessions For New Team Members
• Resolve Escalated Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Strong Security Posture
• Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats

What you need

• SQL
• PostgreSQL
• Root cause analysis
• Any graduate

Good to have

• Oracle Database