Senior Partner Platform Architect

About the role

We are seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in contact center technologies and CX Suites—preferably Zendesk, Amazon Connect, and AWS—with a strong focus on partner onboarding, technical enablement, and co-selling support. This role will lead partner technical enablement efforts, ensuring partners are fully equipped and supported to resell and implement Zendesk Contact Center solutions effectively.

What you'll do

• Partner Success Focus: Own the technical onboarding and enablement process for partners, reducing onboarding friction and accelerating time to market
• Lead Technical Strategy and Partner Roadmap: Define technical enablement strategies aligned with partner needs and evolving business goals
• Provide Technical Leadership and Mentorship: Coach partners, internal teams, and presales specialists on best practices in solution design and deployment
• Support Pre-Sales and Post-Sales Activities with Partners: Support technical discovery, solution design, demonstrations, PoCs, and ongoing partner support
• Develop Enablement Materials: Create technical documentation, playbooks, and training content tailored for partner consumption

What you need

• 10–18 yrs of experience
• AWS
• Zendesk
• Machine learning
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Node.js
• Python
• IAM
• DynamoDB
• Agile