Senior Platform Support Analyst

Dentsu Global Services·Bengaluru

Pay not statedMid levelFull-time

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About the role

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

What you'll do

Delivers Global application services to the business within agreed SLAs
Contributes to the delivery and implementation of operational projects to support the business
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security
Ensures Service support documentation (processes, procedures, service catalogue information
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards