Senior Principal, IAM Operations

About the role

The Senior Principal, IAM Operations is a senior, hands-on technical lead accountable for transforming IAM operations across GSK’s global identity landscape. This role will design, build and operationalise an agentic-AI-enabled operating model that simplifies support, removes repetitive manual work, improves resilience and accelerates service restoration.

What you'll do

• Define and implement the next generation of IAM operations through the following
• Act as the principal hands-on engineer for the transformation of IAM operations across identity governance, directory, authentication
• Build and integrate secure AI agents and orchestration workflows that triage requests and incidents, investigate root causes, execute approved remediations
• Identify manual operational activities and systematically eliminate toil through APIs, workflows, scripts, event-driven automation and reusable engineering patterns
• Implement AI-based observability that correlates identity telemetry, audit events, service health

What you need

• IAM
• Python
• Active Directory
• LLMs
• CI/CD
• Risk management
• Any graduate

Good to have

• SIEM
• Azure
• ServiceNow
• REST APIs
• Git
• PowerShell