Senior Principal - Product Owner - Observability

About the role

The Senior Principle Owner – Observability owns GSK's enterprise observability platform (observability.gsk.com) as a product. This is a techno-functional role. It sets the product vision and owns and orders the backlog, and it is hands-on enough to configure BindPlane and OpenTelemetry pipelines, write parsing rules, script ingestion utilities, build Grafana dashboards and debugging issues.

What you'll do

• Google migration – Deliver the back-end migration from Prometheus/Mimir and Elastic SaaS to Google Cloud Observability (Cloud Logging, Managed Service for Prometheus
• Reliability – Achieve 99.9% availability for tier-1 platforms. Agree SLOs with service owners, close coverage gaps so reliability is measured rather than inferred
• Telemetry pipelines and data quality – Own how telemetry reaches the platform. Run the OpenTelemetry agent fleet through BindPlane (Google Edition), covering sources
• Architecture and scaling – Partner with the Observability/Platform Architect on how the platform scales: BindPlane gateway and collector topology, Google Cloud project
• AI-powered observability for business teams – Offer AI in observability as a product that R&D, Manufacturing

What you need

• SQL
• GCP
• Grafana
• Prometheus
• BigQuery
• ServiceNow
• Any graduate

Good to have

• Fleet management
• Terraform
• Instrumentation
• Python
• Azure
• Git