Senior Principal - Service Owner - Cloud Edge

About the role

The Service Owner is a retained in-house service delivery and operations leadership role accountable for defining, monitoring and governing the operational service standards, service management practices and quality expectations for a defined Technology platform or capability area.

What you'll do

• Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role
• Set and govern service delivery and operations standards
• Define, maintain and govern service delivery and operations practices, including incident, problem, change, request, knowledge, service introduction
• Create practical governance artefacts, runbooks, service acceptance criteria
• Assure operational performance across a multisourced ecosystem

What you need

• ITIL
• IAM
• Vulnerability assessment
• ServiceNow
• Data privacy
• B.Tech or B.E. or B.Sc or BCA

Good to have

• AWS
• GCP
• Azure