Senior Principal - SN QA Lead

About the role

The QA Lead is responsible for defining, governing, and embedding quality assurance practices across the ServiceNow Platform & Enterprise Tools Domain, ensuring that platforms, products, and integrations are delivered with high levels of reliability, security, usability, and compliance.

What you'll do

• Quality Strategy & Governance
• Define and own the quality assurance strategy for the ServiceNow Platform & Enterprise Tools Domain, aligning with product delivery, architecture standards
• Oversees the end-to-end testing environment, automated testing frameworks, platform release testing
• Establish domain-wide QA standards, test approaches, and quality gates covering functional, non-functional, regression, integration, and user acceptance testing
• Define risk-based testing approaches to prioritise effort across critical services, high-transaction workflows, regulated processes, and AI-enabled automation

What you need

• 5–7 yrs of experience
• API testing
• Bug tracking
• Test cases
• Test automation
• Performance testing
• Regression testing
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• ServiceNow
• Manual testing
• CI/CD
• Operational risk
• OWASP
• Penetration testing