Senior Process Associate - Cash Applications

About the role

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? The role is based in Hyderabad, India(hybrid role). Be part of a Strategic and Customer-focused team where together we can achieve greatness and make a real impact.

What you'll do

• Perform daily cash application based on remittances and research on-account items for accurate allocation
• Maintain and clear suspense accounts while updating comments for open items in Blackline related to customer accounts
• Process small balance write-offs and handle refund requests for duplicate, over, or incorrect customer payments
• Collaborate with AP, GL, and onshore teams to resolve customer queries and ensure smooth operations
• Mentor team members, resolve their queries, and coordinate with related teams to address issues promptly

What you need

• 3–6 yrs of experience
• SOP writing
• Excel
• SAP
• Process improvement
• Reconciliation
• Internal controls
• B.Com