Senior Process Associate - Customer Care

About the role

We are seeking a detail-oriented and analytical professional with 1–3 years of experience to join our BPO operations team as a Non-Technical Operations Analyst. In this role, you will be responsible for monitoring process performance, analyzing operational metrics, identifying trends, and providing actionable insights to improve efficiency and quality.

What you'll do

• Data Analysis & Reporting
• Report Generation: Create and maintain structured dashboards and reports for leadership and client review using tools like MS Excel
• Stakeholder & Team Support

What you need

• 1–3 yrs of experience
• Customer service
• Reporting
• Excel
• Data analysis
• Any graduate