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Senior Process Associate

HCLTech·Hyderabad

Pay not stated3–6 yrsFull-time

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About the role

The Communications Trainer upskills frontline teams across live chat and email. This role conducts diagnostic communication audits, designs practical micro-learning modules, and leads dynamic refresher and ad-hoc sessions to elevate brand voice, clarity, and customer satisfaction.

What you'll do

  • Training & Facilitation: Deliver targeted refresher workshops, new-hire modules, and ad-hoc sessions addressing emerging business needs, tone modulation, empathy

What you need

  • 3–6 yrs of experience
  • Chat support
  • Any graduate

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