Senior Process Associate

About the role

Fresher or up to 2 years of experience in operations, customer service, finance operations, shared services, BPO, KPO, or back-office functions. Willingness to work in a process-driven environment.

What you'll do

• Process transactions accurately and within defined turnaround times
• Review requests, validate supporting information, and update business systems
• Manage customer, account, billing, payment, dispute, or service-related records as applicable
• Perform data entry, record maintenance, reconciliation, and transaction processing activities
• Respond to customer and stakeholder queries through email and other approved communication channels

What you need

• 0–2 yrs of experience
• Accounts receivable
• ERP
• Customer service
• SAP
• Salesforce
• SOP writing
• Any graduate

Good to have

• Reconciliation