Senior Process Associate

About the role

Identify processing errors and control gaps, maintain accurate quality records and provide constructive feedback to support operational excellence and risk management

What you'll do

• Conduct quality reviews of completed servicing transactions and requests in accordance with defined quality standards and review methodologies
• Review account opening, account maintenance, mandate updates, authorised signatory changes, payment investigations
• Verify that customer instructions, approvals, supporting documentation and required evidence have been obtained and retained appropriately
• Assess adherence to operational procedures, servicing controls, approval requirements and escalation protocols
• Identify processing errors, documentation gaps, control exceptions and quality defects

What you need

• KYC
• Documentation
• Customer service
• Excel
• Reporting
• B.Com or BBA