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Senior Process Associate - Order Mgmt - Lead to Cash

HCLTech·Chennai

Pay not stated1–5 yrsFull-time
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About the role

Senior Process Associate - Order Mgmt - Lead to Cash at HCLTech. Process daily billing and handle failed transactions with good judgment.

What you'll do

  • Process daily billing and handle failed transactions with good judgment
  • Resolve billing issues and customer queries from SAP and exceptions
  • Prepare, review, and validate billing documents for accuracy
  • Meet KPIs, SLAs, and quality standards to ensure customer satisfaction
  • Escalate unresolved issues to supervisors promptly

What you need

  • 1–5 yrs of experience
  • Excel
  • MS Office
  • SAP
  • PowerPoint
  • MBA or M.Com or B.Com

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