Senior Process Associate - Technical

About the role

The Senior Process Associate - Voice plays a critical role in delivering exceptional customer experiences by handling complex technical support requests. This position is essential for ensuring quality interactions, providing mentorship to team members, and driving process improvements to enhance customer service efficiency.

What you'll do

• Configure, monitor, and troubleshoot SIP, SDP, and RTP protocols to ensure reliable and high-quality voice communication across networks Implement, manage
• Configure, fine-tune, and maintain routers, switches, and other network devices to prioritize and optimize voice traffic using QoS and traffic engineering techniques
• Perform end-to-end IP provisioning, including configuration of voice gateways, ensuring seamless integration with existing network infrastructure
• Maintain, and troubleshoot Analog and PRI technologies, ensuring legacy systems continue to function efficiently alongside modern VoIP solutions Manage and administer…
• Provide timely and effective technical support to users for VOIP-related issues, ensuring minimal downtime and high user satisfaction

What you need

• Customer service
• Network security
• Firewalls
• Problem solving
• Any graduate