Senior Process Associate - Telecom : Networking

About the role

This role supports end-to-end order fulfillment processes for telecom networking services, focusing on validating order details, managing stakeholder coordination, and ensuring timely completion of low-complexity customer requests. The position emphasizes accuracy in data handling, proactive issue flagging, and maintaining high standards in customer communications to achieve optimal satisfaction.

What you'll do

• Validate telecom order details using workflow management tools to ensure accuracy before processing
• Coordinate order milestones within the team by updating internal trackers and seeking input from relevant stakeholders
• Identify and manage exceptions in order fulfillment using ticketing systems and escalate unresolved issues as required
• Provide timely status updates to customers through email and chat, proactively communicating any expected delays or changes
• Support troubleshooting activities by following established telecom networking procedures and escalate complex technical issues to senior team members

What you need

• Telecom
• Networking
• Troubleshooting
• Any graduate

Good to have

• ITIL