Senior Process Associate-Voice

About the role

SuperCare Health is seeking customer-focused and detail-oriented professionals to join our Operations Team. The team provides inbound customer service support to US patients, caregivers, hospitals, and healthcare providers requiring Durable Medical Equipment (DME) and respiratory care services.

What you'll do

• Handle inbound calls from patients, caregivers, hospitals, and healthcare providers during after-hours operations
• Assess patient concerns, troubleshoot DME and respiratory equipment issues, and determine appropriate escalation paths
• Coordinate urgent equipment exchanges, service requests, hospital discharges, and order processing activities
• Create, update, and maintain patient records, orders, and documentation across internal systems
• Communicate and collaborate with branch managers, respiratory therapists, dispatch teams, and other stakeholders to ensure timely resolution of patient needs

What you need

• Customer service
• Documentation
• Voice process
• Problem solving
• Any graduate